Our warranty is valid for 2 years on interior service and interior furniture from the date of purchasing and covers all manufacturing defects.
Our warranty is valid for one year on outdoor products and exterior services from the date of purchasing and covers all manufacturing defects.
The warranty is not valid if the original receipt does not exist. You may be asked to present proof of purchase when requesting service.
The warranty is non-transferable and is valid only for the original purchaser. It covers repair or replacement of unusable or defective parts free of charge during the warranty period after inspection and acceptance by Yashmak or its agent.
Natural variations in the color of the wood, changes in color under ambient or artificial light, slight variations in dimensions owing to high humidity or dry conditions and the grain of wood, knots or other natural characteristics of wood products are not covered by the warranty.
Some types of fabric show features due to the composition and the kind of manufacturing that aren’t to be considered as defects. For example: "staple" or "streaked" and "crumpled effect" for linen "spotted effect" or "curl", the "light/dark effect" and the "imprint effect" for velvets. In fabrics or leather, each production lot can present slight variations in color as compared to samples or products produced in the past.
The warranty excludes damage resulting from careless or incorrect furniture installation, potential damage from accidents such as that resulting from a fall, impact, natural disaster, fire, normal wear and tear, and cuts or scratches, in any case, all defects that cannot be attributed to defects in the manufacture of the product. Moreover, the warranty is not valid in case that our products are disassembled or moved to another place, modified or repaired by anyone other than authorized yashmak personnel. Damage due to poor upkeep or improper use of the product are not considered defects of manufacture.
If you have any doubts or require further information, consult Yashmak representative where your product was purchased.
Yashmak provides maintenance and renovation service after selling in and outside Cairo after the warranty period